Chennai – 17, 18 March 2012
We welcome you to enroll for our ITIL V3 Foundation Certification workshop on 17,18 March 2012 in Chennai and be assured that you will pass the ITIL V3 Foundation Exam in the first attempt. 2-day certificate course is the starting point for any aspiring individual or corporate needing to excel in IT Service Management,know about ITIL, the world Good practices in IT Service Management.
The course provides a complete understanding of the ITIL V3 Framework and how it may be used to enrich the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. The course will also offers tips on increasing customer satisfaction levels & cost saving for any organization into IT Service.
ITIL
The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.
ITIL Version 3 adopts a greater business focus for IT because IT assets are integrated with the Business Strategy and Business Outcomes. ITIL Version 3 :
- Is positioned as a Practice in the IT services business
- Uses a Service Lifecycle that recognizes engagement across, and beyond, the enterprise
- Allows a synergy with other best practices e.g. COBIT, CMMI, ISO, eTom, TOGAF
Who Should Attend The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:
- Job Seekers, Freshers
- IT Managers, CIOs
- IT Line Managers, Process stakeholder
- Service Delivery Managers
- Organisation into Outsoursing, Customers wanting to go for Outsourcing
- All Project Leads and Project Managers who are part of the Outsourced IT environment
- Quality team members who will form part of the verification & validation of the processes that are setup in the outsourced IT environment.
- All team members of the IT Service provisioning organisation who manages the back end activities within IT,
- IT department who are supposed to be managing the IT service providers and have all the controls established for effective IT governance.
- Participants wishing to progress to the further ITIL Certifications (ITIL Intermediate, ITIL Expert)
What you will learn:
- Introduction to ITIL Concepts, Terminology - Gain a high level overview of ITIL V3.
- The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
- Service Strategy - How to align IT strategy with business goals and expectations.
- Service Design - Transform business requirements into strategic solutions.
- Service Transition - Manage change, risk, and quality assurance.
- Service Operation - Establish day-to-day business operations and customer expectations.
- Continual Service Improvement - Strategize for overall process and service improvement.
- Prepares participants to take and pass the ITIL Foundations Certification examination successfully.
This course is packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught. The ITIL Foundations exam can be taken online from any of the Prometric centres to enable participants to achieve their ITIL Foundations certification.
Course Outline
- Introduction
- Service Management as a Practice and Service Lifecycle
- Generic Concepts and Definitions covering Service Strategy, Service Design and Service Transition
- Key Principles and Models covering Service Strategy, Service Design and Service Transition
- Processes covering Service Strategy, Service Design and Service Transition
- Generic Concepts and Definitions covering Service Operation and Continual Service Improvement.
- Key Principles and Models covering Service Operation and Continual Service Improvement
- Processes covering Service Operation and Continual Service Improvement.
- Functions Roles, Technology and Architecture
Revision Mock Examination (60 Minutes)
- Type: Multiple choices, 40 questions
- Duration: Maximum 60 minutes
- Pass Score: 65% (26 out of 40)
- Delivery: Online / Paper based
Post Training Support :
This is a unique feature of IYM Trainings
- You'll be provided with support of further ITSM Career
- IYM will continue to publish ITSM job openings
- IYM can be engaged to design ITIL for your business
- Research support on IT IMS /ITSM
http://www.iymacademy.com/training/Workshops%202012.html
